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Hotel Pensión Ur-Alde **

Donostia-San Sebastian,  Spain

Phone: +34 94 342 2581 E-mail:: info@ur-alde.com

Price: 53 - 220 € (Average)

Rating by guests: 9.5 Based on 40 reviews

Hotel Pensión Ur-Alde
Puerto, 17 - 2º (20003) - Donostia-San Sebastian (Spain)

Access:

 

Overall rating:  9.5 Based on the last 40 of 40 reviews

Would you recommend this hotel?

  • Yes: 95%
  • No: 2.5%
  • I don't know: 2.5%

Rating by subject

  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 8
  • Staff: 10
  • Quietness: 7.9
  • Room: 9.1
  • Value for money: 9

October/2019 Someone from United Kingdom thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Situated in a great position in the old town
  • Negative: quite noisey
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5 Cleaned daily
  • Location: 10 couldn't be better
  • Common facilities and services: 7.5
  • Staff: 10 The owner was extremely helpfull
  • Quietness: 2.5 Lound noises from other rooms
  • Room: 7.5 strange set up of toilet and shower
  • Value for money: 5
Stars it deserves 3

October/2019 Someone from California thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Super friendly, helpful staff
  • Negative: Nothing.
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Very clean
  • Location: 10 It's in the middle of the old town. Perfect for getting around on foot to all of Donastia and Gros.
  • Common facilities and services: 10 Good information about the area provided.
  • Staff: 10 The best! They were so helpful, plus they have excellent personal recommendations
  • Quietness: 5 If your balcony window/door is open, expect it to be noisy and lively. When doors are closed they do a good job of blocking the noise
  • Room: 10 It's a pension, so don't expect super amenities like hotels. The shower and it's size beat hotels!
  • Value for money: 10 It was a comfortable room that met our needs
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thanks for yur feedback, we take note of it. We are happy to see that you enjoyed your stay with us and that our tips provided helped you. Hope to see you again here! Best regards, Aritz Dendategi Manager Pension Ur-Alde "

October/2019 Someone from Birmingham UK thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: Location. The room is simple very clean but has everything you need.
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 2.5 The location in the old town will be noisy but you go there for the atmosphere. Not for peace and quiet.
  • Room: 10 We even had a sea view from the balcony
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thanks for your feedback, it's important for us. For us it's important to be on a great location and the guests to have all they need in the room. Hope to see you again soon. Best regards, Aritz Dendategi"

October/2019 Someone from The Netherlands thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Location is great, cozy and clean rooms, service is efficient, personalized and very friendly. Their food/restaurant recommendations are amazing. Also appreciate that there are multiple usb plus alongside the sockets. Overall, a great place to stay at in Donostia and well worth the price.
  • Negative: It was a bit weird that the toilet and shower are separate from each other, and the doors for the toilet and shower are kind of flimsy. Also the shower was to complicated to maneuver at times, since it had too many shower heads and knobs.
  • I RECOMMEND it for... Young travelers, Couples, Budget travelers
  • I recommend it especially AGAINST... Families, Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback it's very important for us. We take note that you used the different usb plugs as they are new. Also it's good to know your idea with the showers. Maybe we should think on changing them. As you can see your comments are very valuable. Thanks. Hope to see you next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

September/2019 Someone from Canada thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: The very knowledgable and friendly ownership and staff
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Hello, Thank you for your feedback and your stay with us. We always try to do our best for our guests experience. We will be happy to welcome you again one day! Best regards, Aritz Dendategi Manager Pension Ur-Alde "

August/2019 Someone from Israel thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Very friendly guys at the reception! All their recommendation were wonderful and helpful! Great place in the heart of old town!!
  • Negative: All is well!!
  • I RECOMMEND it for... Older travelers, Families, Couples, Modern style lovers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Every day was cleaning! Super clean and fresh in the my room
  • Location: 10 Great place in the old town very close and with sea view
  • Common facilities and services: 10 Exceptional nice service
  • Staff: 10 Helpful personnel
  • Quietness: 7.5 inside is very quiet with closed soundproof windows nothing is heard from outside!
  • Room: 10 There are everything you need!Even a beach litter and an umbrella!
  • Value for money: 10 Credit Card
Stars it deserves 4
  • The hotel's reply:

    "Hi Olga, Thanks for your feedback, it's very important for us. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

August/2019 Someone from Madrid thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: La Atencion, El sitio, La limpieza.
  • Negative: El lavabode la habitacion que estuvimos, tiene muy poco fondo.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por los comentarios. Saber la opinión de nuestros clientes es importante para nosotros. Esperamos volver a recibirles en otra ocasión. Un saludo, Aritz Dendategi Gerente Pensión Ur-Alde "

August/2019 Someone from Turin, Italia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La ubicación centralísima, el baño muy spacioso y moderno, la amabilidad de Aitor!
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again also next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

August/2019 Someone from Glasgow thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

August/2019 Someone from UK thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Location and service
  • Negative: Noise from the other rooms including the toilets!
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated Unacceptable. We could hear toilets and neighbours conversations.
  • Room: 5 Bathroom was not well ventilated
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. We are sorry about the soundproof we will try to do our best with it. Hope to see you again. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

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Hotel Pensión Ur-Alde Puerto, 17 - 2º Donostia-San Sebastian 20003 Spain
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