HotelSearch.com Home

Hotel Pensión Ur-Alde **

Donostia-San Sebastian,  Spain

Phone: +34 94 342 2581 E-mail:: info@ur-alde.com

Price: 53 - 220 € (Average)

Rating by guests: 9.6 Based on 35 reviews

Hotel Pensión Ur-Alde
Puerto, 17 - 2º (20003) - Donostia-San Sebastian (Spain)

Access:

 

Overall rating:  9.6 Based on the last 35 of 35 reviews

Would you recommend this hotel?

  • Yes: 94.3%
  • No: 2.9%
  • I don't know: 2.9%

Rating by subject

  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 8
  • Staff: 10
  • Quietness: 8.1
  • Room: 9
  • Value for money: 8.9

August/2019 Someone from Israel thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Very friendly guys at the reception! All their recommendation were wonderful and helpful! Great place in the heart of old town!!
  • Negative: All is well!!
  • I RECOMMEND it for... Older travelers, Families, Couples, Modern style lovers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10 Every day was cleaning! Super clean and fresh in the my room
  • Location: 10 Great place in the old town very close and with sea view
  • Common facilities and services: 10 Exceptional nice service
  • Staff: 10 Helpful personnel
  • Quietness: 7.5 inside is very quiet with closed soundproof windows nothing is heard from outside!
  • Room: 10 There are everything you need!Even a beach litter and an umbrella!
  • Value for money: 10 Credit Card
Stars it deserves 4
  • The hotel's reply:

    "Hi Olga, Thanks for your feedback, it's very important for us. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

August/2019 Someone from Madrid thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: La Atencion, El sitio, La limpieza.
  • Negative: El lavabode la habitacion que estuvimos, tiene muy poco fondo.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hola, Muchas gracias por los comentarios. Saber la opinión de nuestros clientes es importante para nosotros. Esperamos volver a recibirles en otra ocasión. Un saludo, Aritz Dendategi Gerente Pensión Ur-Alde "

August/2019 Someone from Turin, Italia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: La ubicación centralísima, el baño muy spacioso y moderno, la amabilidad de Aitor!
  • Negative:
  • I RECOMMEND it for... Young travelers, Families, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again also next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

August/2019 Someone from Glasgow thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location
  • Negative:
  • I RECOMMEND it for... Couples, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. Hope to welcome you again next time. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

August/2019 Someone from UK thinks:

  • Overall rating: 7.6
  • Would you recommend it? Yes
  • Positive: Location and service
  • Negative: Noise from the other rooms including the toilets!
  • I RECOMMEND it for... Older travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated Unacceptable. We could hear toilets and neighbours conversations.
  • Room: 5 Bathroom was not well ventilated
  • Value for money: 5
Stars it deserves 4
  • The hotel's reply:

    "Hi, Thanks for your feedback, it's very important for us. We are sorry about the soundproof we will try to do our best with it. Hope to see you again. Best regards, Aritz Dendategi Manager Pension Ur-Alde "

July/2019 Someone from Bordeaux thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: Le style original et la propreté
  • Negative: Le bruit des portes qui claquent dans la nuit
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10 Si chambre opposée de la rue piétonne
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    " Merci beaucoup pour votre réponse, c'est important pour nous. Nous sommes heureux de savoir que vous avez aimé notre style et notre propreté. Je vais dire à tout le personnel. En ce qui concerne le bruit, nous faisons tous que c'est posible mais le immeuble est ancienne et c'est compliqué. Nous espérons vous revoir bientôt. Cordialement, Aritz Dendategi Manager Pensión Ur-Alde"

July/2019 Someone from I am from Texas and was in San Sebastian for the Donosti cup soccer tournament my son was playing in. He stayed with the team in a dorm, so I was in this pension. Location is great, near :a Concha Beach and directly in the old city. thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: Location,location,location
  • Negative:
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello Jeff, Hope everything is fine. Thank you for your review; we always learn about them. Hope you enjoyed our location as mentioned and hope to see you again next time. Best regards, Aritz Dendategi Manager Pensión Ur-Alde "

July/2019 Someone from United Kingdom thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location and helpfulness of staff
  • Negative: Thin walls
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. All the team tries to do their best to provide the best guest experience. The sound isolation it's the best we can on an old building like we have that is why all the windows have already triple glass. Despite that I am happy to see that you enjoied your stay with us. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from United States thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Customer service and location
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Modern style lovers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Classic style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Aiton was so helpful and accommodating! He helped us with area recommendations that were right on target. Thanks!
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Hello, Thank you for this feedback, it's important for us. I will let Aitor about your satisfaction. All the team tries to do their best to provide the best guest experience. Hope to see you next time also. Best regards, Aritz Dendategi Manager Pensión Ur-Alde"

June/2019 Someone from Germany thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: location in old town; friendly staff, bikes available
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Hello, Thank you for your feedback. It's always important for us to learn. We are happy to see that you enjoied your stay with us and that you would recomend it. Hope to welcome you soon again. Best regards, Aritz Dendategi Manager Pension Ur-Alde"

Online reservation
Nights
Hotel Pensión Ur-Alde Puerto, 17 - 2º Donostia-San Sebastian 20003 Spain
96%