Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
December/2015 Someone from Alicante thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado Cliente. Le agradecemos muy sinceramente su excelente valoración, sin duda la satisfacción de nuestros clientes es nuestro principal objetivo, y para ello trabaja todo nuestro equipo. Esperamos contar de nuevo con su confianza en el futuro y que sea testigo del trabajo continuado que realizamos por superarnos día a día. Un cordial saludo del Dpto. de Atención al Cliente."
December/2015 Someone from A Coruña thinks:
- Overall rating: 7.9
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The hotel's reply:
"Estimado Cliente. Muchas gracias por el tiempo dedicado a hacernos llegar su opinión, nos complace que la estratégica ubicación del Hotel hay sido de su agrado. Asimismo, tomamos buena nota de aquellos aspectos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo del Dpto. de Atención al Cliente."
December/2015 Someone from Córdoba thinks:
- Overall rating: 9.3
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar sus opiniones, las valoraciones de nuestros clientes es el mejor de los indicadores que podemos seguir para garantizar una agradable estancia. Nos agrada que valore tan positivamente nuestra ubicación, la atención de nuestro personal y la limpieza de nuestras instalaciones. Esperamos poder contar nuevamente con su confianza en el futuro. Un cordial saludo desde el Dpto. de Atención al Cliente."
December/2015 Someone from Lyon thinks:
- Overall rating: 8.1
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The hotel's reply:
"Estimado Cliente. Muchas gracias por el tiempo dedicado a hacernos llegar la valoración de su estancia. Nos complace que la impresión general haya sido positiva y que considere que el Hotel es merecedor de una cuarta estrella por calidad y servicio. Un cordial saludo del Dpto. de Atención al Cliente."
December/2015 Someone from Alicante thinks:
- Overall rating: 10
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay. We are pleased that you evaluated our location, facilities and services so positively. We hope to count on your confidence again in the future. Best regards from the Customer Service Department."
December/2015 Someone from Sabadell thinks:
- Overall rating: 7.8
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The hotel's reply:
"Estimado Cliente. En primer lugar agradecerle muy sinceramente sus comentarios, lamentamos las molestias que haya podido tener al retirar su vehículo del parking. En cuanto al late check-out de su estancia, es cierto que las condiciones de su reserva lo incluían, por lo que ha debido tratarse de una falta de comunicación/información puntual con nuestro equipo de recepción. Haremos énfasis en la importancia que tiene el control de los servicios incluidos para evitar molestias a nuestros clientes y le reiteramos nuestras disculpas por lo sucedido. Un cordial saludo del Dpto. de Atención al Cliente."
December/2015 Someone from Como, Italy thinks:
- Overall rating: 8.1
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay. We are pleased that you evaluate our location and facilities so positively. We hope to count on your confidence again in the future. Best regards from the Customer Service Department"
December/2015 Someone from Asturias thinks:
- Overall rating: 9.3
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar su valoración, nos complace que hay disfrutado de su estancia y esperamos contar con su confianza de nuevo en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
December/2015 Someone from Barcelona thinks:
- Overall rating: 8.9
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The hotel's reply:
"Estimado cliente. Muchas gracias por el tiempo dedicado a hacernos llegar la valoración de su estancia, nos complace que valore de forma positiva la limpieza y la relación de calidad/precio. Asimismo, tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from Mistelbach (Österreich) thinks:
- Overall rating: 9.3
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The hotel's reply:
"Dear Customer. We thank you for letting us know your evaluation, we are pleased that the general impression of your stay has been positive. Best regards from the Customer Service Department"