HotelSearch.com Home

Hotel Puerta de Toledo ***

Madrid,  Spain

Phone: +(34) 914747100 Fax: +(34) 914740747 E-mail:: madrid@hotelpuertadetoledo.es

Price: 45 - 134 € (Average)

See more photos

Add your hotel photo

Rating by guests: 9.3 Based on 2577 reviews

Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.

Room Services
  • Rooms: 152
  • Telephone: in room
  • Television: pay channels
  • Hairdryer
  • Climate control
  • Safe
  • Internet connection
  • Towel changing: daily
  • Bed linen changing: daily
  • Housekeeping: daily
  • Music channels
Main facilities
  • Rooms: 152
  • Parking (fee): hotel owned
  • Bar - coffee shop
  • Restaurant
  • Elevator
  • Central heating
  • Lounge
  • Fire escape
  • Music channels
  • Air conditioning in common areas
General services
  • Rooms: 152
  • Non-smoking rooms
  • Extra bed
  • Room service: limited
  • Currency exchange
  • Crib
  • Laundry service
  • Luggage check room
  • Online reservations
Hotel Puerta de Toledo
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)

Access:

 

Overall rating:  9.3 Based on the last 40 of 2577 reviews

Would you recommend this hotel?

  • Yes: 97.5%
  • No: 2.5%
  • I don't know: 0.0%

Rating by subject

  • Cleanliness: 9.4
  • Location: 9.3
  • Common facilities and services: 8.8
  • Staff: 9.9
  • Quietness: 9.3
  • Room: 9
  • Value for money: 9.1

February/2020 Someone from aresi administración de fincas thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: instalaciones y ATENCIÓN INMEJORABLE
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Peace seekers, Handicapped, Budget travelers, Business travelers, Travelers with a car
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que todo le haya parecido perfecto y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Andalucía thinks:

  • Overall rating: 8.3
  • Would you recommend it? Yes
  • Positive: ubicación, trato e instalaciones
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Modern style lovers, Business travelers
  • I recommend it especially AGAINST... Handicapped, Budget travelers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por compartir su experiencia, nos complace que en lineas generales haya disfrutado de su estancia con nosotros. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Gipuzkoa thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: La limpieza
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su valoración y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Barcelona thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: la atencion del personal de recepción
  • Negative:
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Business travelers
  • I recommend it especially AGAINST... Luxury
  • Cleanliness: 7.5
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 10 Personal dispuesto a ayudar
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus comentarios, nos complace que destaque la atención recibida por parte de nuestro personal y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Barcelona thinks:

  • Overall rating: 3.3
  • Would you recommend it? I don't know
  • Positive:
  • Negative: No tener mas canales de TV internacionales en lengua francesa (TV5monde y France 24), el servicio de desayuno solamente a partir de las 7:00 de la mañana
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated
  • Location: Not rated
  • Common facilities and services: Not rated
  • Staff: Not rated
  • Quietness: Not rated
  • Room: Not rated
  • Value for money: Not rated
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios, revisaremos los canales en francés, aunque los clientes de habla francesa no han hecho referencia a una falta de programación en su idioma. En cuanto al servicio de desayunos, lamentamos discrepar, el horario que tenemos cubre desde las siete hasta las once de la mañana, lo consideramos bastante amplio, por encima del que ofrecen otros establecimientos. No obstante, siempre que se solicite previamente, se puede preparar un desayuno frío tipo "picnic". Lamentamos en cualquier caso los inconvenientes que ha encontrado. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Valencia thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Lo limpias y nuevas que eran las habitaciones junto con los detalles de cafeteras, carta de almohadas etc
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por su excelente valoración, nos complace que destaque el cuidado de nuestras instalaciones y los detalles con los que completamos las estancias de nuestros clientes. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Andalucia, Chipiona, Cádiz thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: Atención, ubicación y limpieza
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 5
  • Location: 7.5
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 5
  • Value for money: 5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por sus comentarios, su opinión es muy importante para nosotros, el mejo indicador que podemos seguir para mejorar. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from France thinks:

  • Overall rating: 2.4
  • Would you recommend it? No
  • Positive: qualité de la chambre
  • Negative: bruit
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Peace seekers
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 5
  • Staff: 7.5
  • Quietness: Not rated
  • Room: 10
  • Value for money: 2.5
Stars it deserves 4
  • The hotel's reply:

    "cher client Merci beaucoup pour vos aimables commentaires et votre évaluation. Nous avons pris note de votre inquiétude, même si nous avions besoin que vous fassiez référence dans votre commentaire au sujet du bruit. "

February/2020 Someone from Barcelona thinks:

  • Overall rating: 8.2
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Muchas gracias por su valoración y por su confianza al elegirnos para su estancia en Madrid. Un cordial saludo. Mercedes - Atención al Cliente."

February/2020 Someone from Inglaterra thinks:

  • Overall rating: 8.1
  • Would you recommend it? Yes
  • Positive: Personal de recepción, calidad de las habitaciones, limpieza
  • Negative:
  • I RECOMMEND it for... Families, Peace seekers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 7.5
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4
  • The hotel's reply:

    "Muchas gracias por sus comentarios, nos complace que haya disfrutado de su estancia y esperamos contar con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."

Online reservation
Nights
Hotel Puerta de Toledo Glorieta Puerta de Toledo, 4 Madrid 28005 Spain
93%