Hotel Suite Villa María *****
Adeje, Spain
Phone: 922 16 85 84 Fax: 922 16 85 83
Av. de los Acantilados s/n (38679) - Adeje (La Caleta - Adeje) (Spain)
Access:
Would you recommend this hotel?
- Yes: 95%
- No: 5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 10
- Location: 8.2
- Common facilities and services: 9
- Staff: 10
- Quietness: 9.5
- Room: 9.4
- Value for money: 8.3
May/2017 Someone from Santa Cruz de tenerife thinks:
- Overall rating: 7.7
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The hotel's reply:
"Estimado cliente, Le agradecemos en primer lugar por dedicar su tiempo en responder a nuestra encuesta de calidad, ya que para nosotros es una de las herramientas más valiosas de las que disponemos a la hora de aplicar las mejoras o correcciones oportunas para seguir en la línea de la excelencia. Nos enorgullece conocer que la gastronomía ha sido de su agrado y que en general todos los servicios han estado a la altura de sus expectativas. No obstante, lamentamos que hayan tenido que alojarse por falta de otra disponibilidad en una de las villas más cercanas al parque de los peques. Sentimos no haber podido mejorar esta situación, pero para su información y si nos vuelve a dar la oportunidad, para la próxima pida una de las villas entre la 70 y 78 que son las más alejadas y más tranquilas por favor. Una vez más, le agradecemos su confianza y colaboración y deseamos volver a recibirles en una nueva ocasión para poder estar a la altura de sus expectativas. Un saludo, Equipo de Atención al Cliente, Hotel Suite Villa María"
May/2017 Someone from Tenerife thinks:
- Overall rating: 2.4
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The hotel's reply:
"Estimado cliente, si bien le agradecemos nos haya dedicado unos minutos a responder a nuestra encuesta de calidad, estamos muy sorprendidos con la puntuación que nos ha proporcionado a buena parte, por no decir a prácticamente todos nuestros servicios... Lamentamos que su estancia no haya sido agradable, no obstante, no entendemos qué ha podido ocurrir para que esta haya sido tan negativa. Sería de gran utilidad para nosotros y para poder ofrecerle respuestas, conocer más en detalle qué servicio/s no han estado a la altura de sus expectativas. Rogamos y sería un placer poder atenderle personalmente para tratarlo en detalle. Reciba un atento saludo, Equipo de Atención al Cliente, Hotel Suite Villa María"
May/2017 Someone from Wien thinks:
- Overall rating: 9.3
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The hotel's reply:
"Lieber Gast, herzlichen Dank für Ihre positive Bewertung. Es ist wundervoll zu lesen, dass Sie Ihren Urlaub bei uns genossen haben und wir Sie mit unser Hotelanlage, unser Servicequalität, das freundliche Personal und die Mitarbeiter an der Poolbar begeistern konnte. Wir sind glücklich, wenn unsere Gäste sich bei uns rundum wohlfühlen, Entspannung finden und nach Ihren Wünschen erholen können. Es war uns eine Freude, Sie bei uns verwöhnen zu dürfen. Ihre Höchstbewertung macht uns stolz und wir hoffen Sie bald wieder hier bei uns begrüßen zu dürfen - vielleicht als wärmendes Sonnendomizil im nächsten Herbst? Ihr Guest Relations Team - Hotel Suite Villa María"
May/2017 Someone from Nottingham england thinks:
- Overall rating: 9.6
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The hotel's reply:
"Dear Guest, thank you very much for your collaboration posting such a nice review of your stay with us! We are really happy that you enjoyed your stay in Hotel Suite Villa María and that all our services met your expectations. We really wish to see you soon again and be able to keep your trust for a long time. Best regards. Guests' Relations Team Hotel Suite Villa María. "
May/2017 Someone from Moscow, Russia thinks:
- Overall rating: 9.6
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The hotel's reply:
"Dear Guest: First of all, we would like to thank you for your lovely collaboration offering us your sincere review about your recent stay in Hotel Suite Villa María. We have to thank you also for the high score you have given to most of our services despite the little inconveniences you have mentioned in your review. We are happy to know that in general terms you enjoyed your hosting with us and you loved our villa with Jacuzzi and the fantastic location next to the golf course and top training. Nevertheless, we are deeply sorry to read that you had a bad impression of the cleaning service at your room. This service is used to be daily and we feel dissapointed that we were not able to met your expectations as is not usual for us, being this service one of the best rated by our customers. We will study it deeply to try that anyone else had the same feeling as you. We are pleased to read also your suggestions about the water, that we will study in our continuous quality program, as well as for the suggestions ro improve our facilities in the bathroom. Our objective is your satisfaction and that our guests feel homelike and we put all our efforts for it. We hope to have the opportunity of hosting you soon again at our Villas and to be able to offer you a much better experience. We will be looking forward to welcoming you soon. Best regards, Guest Relations Team, Hotel Suite Villa María."
May/2017 Someone from Uk thinks:
- Overall rating: 9.3
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The hotel's reply:
"Dear Guest, Thank you very much for writing such a good review about your stay at Hotel Suite Villa María, as well as for the fantastic rating given to us! We are delighted to read that you had a wonderful experience with us and you enjoyed our villas, staff and the fantastic location. We feel really fulfilled in our work knowing that we were able to fix immediately the little inconveniences with the door and safe. Our objective is your satisfaction and that our guests feel homelike and we put all our efforts for it. We hope to have the opportunity of hosting you soon again at our Villas and to be able to offer you a much better experience. We will be looking forward to welcoming you soon. Best regards, Guest Relations Team, Hotel Suite Villa María."
May/2017 Someone from Teufenthal Schweiz thinks:
- Overall rating: 9
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The hotel's reply:
"Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns zu lesen, dass Ihnen unser Hotel gefallen hat und wir Sie mit dem Komfort unserer Villen und unserem Service begeistern konnten. Wir sind glücklich, wenn unsere Kunden glücklich sind! Wir versuchen stets unsere Angebote und Dienstleistungen im Sinnen unserer Gäste weiter zu optimieren, daher möchten wir Ihnen für den konstruktiven Hinweis bzgl. des Früchteangebotes danken. Momentan stellen wir für Sie eine neue Gastronomievielfalt mit neuen Lieferanten zusammen und möchten uns entschuldigen, dass wir nicht die gewohnte Qualität geliefert haben. Wir waren gerne Ihr Gastgeber und würden uns über ein Wiedersehen sehr freuen - vielleicht als wärmendes Sonnendomizil im nächsten Herbst? Ihr Guest Relations Team - Hotel Suite Villa María "
May/2017 Someone from Dublin thinks:
- Overall rating: 9.7
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The hotel's reply:
"Dear Guest, Thank you very much for writing such a good review about your stay at Hotel Suite Villa María, as well as for the fantastic rate you have offered to us in most of our services. We are absolutely delighted to read that you spent such a wonderful time with us and that you would recommend us. We are also happy to know that our villa and staff fullfilled your expectations. Comments like yours encourages us to keep working day by day with a unique goal: guest satisfaction. We are already looking forward to welcoming you again soon! Best Regards, Guest Relations Team Hotel Suite Villa María"
April/2017 Someone from Madrid thinks:
- Overall rating: 9.7
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The hotel's reply:
"Estimado cliente, en primer lugar le agradecemos que se haya tomado su tiempo en compartir su experiencia en Hotel Suite Villa María. Así mismo, le agradecemos la excelente puntuación que nos brinda a pesar de las sugerencias de mejora que nos ofrece y que pasamos a detallar a continuación. En cuanto al servicio de habitaciones, comentarle que estamos en proceso de mejora del mismo actualemente, ya que somos conscientes de que hay detalles que podrían hacer del servicio más excelente. Gracias por sus sugerencias que nos impulsan hacia la mejora continua. Igualmente agradecemos su consejo de habilitar un Spa para clientes, ya que efectivamente conocemos que sería un punto a favor que favorecería no solo a nuestros clientes sino que supondría un aumento de categoría a un 5 estrellas superior. Deseamos en un futuro poder satisfacer esta necesidad y hacerlo realidad, y sería un placer recibirle de nuevo para que pudiera disfrutar nuevamente con nosotros y ofrecerle una más grata experiencia. Una vez más, agradecerle su colaboración y nos alegra que destaque como excelentes nuestras villas, el personal, la gratronomía y las actividades para niños. Reciba un cordial saludo, Equipo de atención al cliente, Hotel Suite Villa María."
April/2017 Someone from UK thinks:
- Overall rating: 9.2
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The hotel's reply:
"Dear Guest, We would like to thank you for writing a review of your recent stay at Hotel Suite Villa María, as well as for the high rating given to us. We are really happy to read that you find your stay quiet and friendly and that the staff fulfilled your expectations. For us, guests reviews are the best tool we have to ensure guests' satisfaction. In this sense, we would like to know more about the low score you have given to us regarding our services and facilities, in order to know more about what happened to have the opportunity to correct or improve this situation. Once again, many thanks for your kind collaboration. It will be a pleasure to receive you again in the future and be able to offer you a much better experience. Best regards, Guests' Relations Team, Hotel Suite Villa María "