HotelSearch.com Inicio

Hotel Casa Fuster *****

Barcelona,  España

Tel.: +(34) 932553000 Fax: +(34) 932553002 E-mail:: info@hotelcasafuster.com

Precio: 158 - 4000 € (Media)

Ver más fotos

Añade tu foto del hotel

Puntuación de los clientes: 9,4 Basado en 327 críticas

El Hotel “Casa Fuster" está catalogado como Hotel de 5 estrellas Gran Lujo Monumento, nacido de la rehabilitación del emblemático edificio del año 1908 conocido como “Casa Fuster”, obra del arquitecto D. Lluis Domènech i Montaner, ubicado en la mejor zona de Barcelona, recientemente reconocido como el principal enclave comercial y de negocios de Europa. Decoradas en tonalidades verdes, piedra y chocolate, naturales y cálidas, que reflejan paz y armonía. Sus amplios ventanales permiten la entrada de luz natural a todas las habitaciones. El mobiliario interior, de diseño exclusivo y estilo personalísimo, crea un clima especial de armonía de líneas, materiales nobles y colores, conjugando aspectos modernistas con matices actuales. Disponen de minibar, teléfono, conexión a Internet (wireless), TV LCD con pantalla plana de 30'', baño completo, hilo musical y todo un lujo de detalles propios de un hotel de su categoría.

Servicios de habitaciones
  • Habitaciones: 105
  • Información no disponible
Instalaciones principales
  • Habitaciones: 105
  • Parking
  • Salón de convenciones
  • Restaurante
  • Conexión a internet
  • Piscina
  • Terraza
  • Business Center
  • Boutique/tiendas
Servicios generales
  • Habitaciones: 105
  • Servicio de habitaciones: 24 horas
  • Lavandería
Hotel Casa Fuster
Paseo de Gracia,132 (08008) - Barcelona (España)

Cómo llegar:

 

Valoración general:  9,4 Basado en las últimas 40 de 327 críticas

¿Recomendaría este hotel?

  • Si: 85%
  • No: 10%
  • No lo sé: 5%

Puntuación detallada

  • Limpieza: 9,6
  • Situación: 10
  • Instalaciones y servicios: 9,6
  • Personal: 9,9
  • Tranquilidad: 8,3
  • Habitación: 8,8
  • Relación calidad/precio: 8,8

Octubre/2018 Una persona de Egypt piensa:

  • Valoración general: 1,3
  • ¿Recomendarías este hotel? No
  • Positivo:
  • Negativo: Mishandling of my food poisoning because of hotel food, and refusing to bring a doctor because it is expensive, but eventually had to go to the hospital on my own to be treated and payed more then 800 Euros, and following day I was not able to eat anything, so my wife asked the hotel to send me a croissant, so they sent 3 pieces and charged me for 2 Euros!! I stayed this hotel many times before, but for sure this is the last time.
  • ¿A quién se lo recomiendas?
  • Lo desaconsejo para...
  • Limpieza: 5
  • Situación: 7,5
  • Instalaciones y servicios: Sin puntuar
  • Personal: Sin puntuar
  • Tranquilidad: 5
  • Habitación: 5
  • Relación calidad/precio: Sin puntuar
Estrellas que merece 3
  • Respuesta del hotel:

    "Dear Mr. Abouraya, We thank you for taking the time to give us feedback about your recent stay with us. On behalf of all the Staff of Hotel Casa Fuster we apologize for the inconveniences you had while you were in Barcelona. As you can imagine, we have very strict controls over the food we serve to all our guests. The hotel was fully booked during those dates, and we do not have any record about any other guests affected. From our Concierge Department, we tried our best to provide the best assistance possible as you asked, and we've been at your disposal during all the process. We hope that you will give us another opportunity to welcome you back at our property, and make you change your mind about Casa Fuster. Best regards, Nuria Tusell. Guest Relations"

Octubre/2018 Una persona de italy piensa:

  • Valoración general: 5,4
  • ¿Recomendarías este hotel? No lo sé
  • Positivo:
  • Negativo: NOT HAVING POSSIBILITY TO EAT BREAKFAT BEFORE 07:00 IN A 5 STAR HOTEL IS WRONG
  • ¿A quién se lo recomiendas? Viajeros de negocios
  • Lo desaconsejo para...
  • Limpieza: 7,5
  • Situación: 10
  • Instalaciones y servicios: 5
  • Personal: 5
  • Tranquilidad: 2,5
  • Habitación: 5
  • Relación calidad/precio: 5
Estrellas que merece 3
  • Respuesta del hotel:

    "Dear Mr. Carpaneto, Thank you for taking the time to tell us about your stay at our property. My sincere apologies we did not meet your expectations. Rest assured that we take your feedback very seriously and will use it proactively to continue improving our service. If you are returning to Barcelona I hope you could give us another opportunity to make your next stay flawless. Best regards, Patricia Martin - Guest Relations"

Octubre/2018 Una persona de USA piensa:

  • Valoración general: 2,6
  • ¿Recomendarías este hotel? No
  • Positivo: architecture of building
  • Negativo: attitude of the front desk staff. all other service providers were very helpful and courteous....couldn't do enough for us. Front desk staff never once said they were sorry for the problems we had with the room, even when the lack of routine maintenance caused us to have to change our room.
  • ¿A quién se lo recomiendas?
  • Lo desaconsejo para...
  • Limpieza: 7,5
  • Situación: 7,5
  • Instalaciones y servicios: 7,5
  • Personal: 10 except front desk
  • Tranquilidad: 7,5
  • Habitación: Sin puntuar
  • Relación calidad/precio: 2,5
Estrellas que merece 5
  • Respuesta del hotel:

    "Dear Mr. Corson, My sincere apologies we did not meet your expectations. Rest assured that we take your feedback very seriously and will use it proactively to continue improving our service. If you are returning to Barcelona I hope you could give us another opportunity to make your next stay flawless. Best regards, Patricia Martin - Guest Relations"

Octubre/2018 Una persona de Lodi, California, USA piensa:

  • Valoración general: 8,8
  • ¿Recomendarías este hotel? Si
  • Positivo: the courteous, helpful staff
  • Negativo: the charge for breakfast! we were told when we arrived that 'breakfast is on the lower level in the morning,' but were not told that we would be charged for it (and how much) until after we had eaten. I feel it should have been made clear that breakfast was NOT included, as the way we were told made it seem like it was
  • ¿A quién se lo recomiendas? Jóvenes, Parejas, Amantes del lujo, Amantes de lo clásico, Amantes de lo moderno
  • Lo desaconsejo para... Familias, Escasos de presupuesto
  • Limpieza: 10
  • Situación: 10
  • Instalaciones y servicios: 10
  • Personal: 10
  • Tranquilidad: 10
  • Habitación: 10
  • Relación calidad/precio: 7,5
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear Janine, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff, I will make sure they will receive your compliments! We are taking a good note about your suggestions. We hope to be able to welcome you again in the future. Best regards from Barcelona. Patricia Martin - Guest Relations"

Octubre/2018 Una persona de Florence, Italy piensa:

  • Valoración general: 10
  • ¿Recomendarías este hotel? Si
  • Positivo: The room.
  • Negativo:
  • ¿A quién se lo recomiendas? Jóvenes, 3ª edad, Familias, Parejas, Amantes de lo clásico, Viajeros de negocios, Viajeros con coche
  • Lo desaconsejo para...
  • Limpieza: 10
  • Situación: 10
  • Instalaciones y servicios: 10
  • Personal: 10
  • Tranquilidad: 10
  • Habitación: 10
  • Relación calidad/precio: 10
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear Ms. Fiumi, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff, I will make sure they will receive your compliments! We hope to be able to welcome you again in the future. Best regards from Barcelona. Patricia Martin - Guest Relations"

Octubre/2018 Una persona de Holland piensa:

  • Valoración general: 9,8
  • ¿Recomendarías este hotel? Si
  • Positivo:
  • Negativo:
  • ¿A quién se lo recomiendas?
  • Lo desaconsejo para...
  • Limpieza: 10
  • Situación: 10
  • Instalaciones y servicios: 10
  • Personal: 10
  • Tranquilidad: 10
  • Habitación: 5
  • Relación calidad/precio: 10
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear guest, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff, I will make sure they will receive your compliments! We hope to be able to welcome you again in the future. Best regards from Barcelona. Patricia Martin - Guest Relations"

Octubre/2018 Una persona de New York piensa:

  • Valoración general: 8,4
  • ¿Recomendarías este hotel? Si
  • Positivo: front desk
  • Negativo: fitness room
  • ¿A quién se lo recomiendas? 3ª edad
  • Lo desaconsejo para... Amantes de lo moderno
  • Limpieza: 10
  • Situación: 10
  • Instalaciones y servicios: 5
  • Personal: 10
  • Tranquilidad: 10
  • Habitación: 7,5
  • Relación calidad/precio: 7,5
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear guest, We highly appreciate your comments and we are very pleased you enjoyed your stay with us. Thank you for taking the time to write to us, it is fulfilling to receive such wonderful comments about our staff, I will make sure they will receive your compliments! We hope to be able to welcome you again in the future. Best regards from Barcelona. Patricia Martin - Guest Relations"

Septiembre/2018 Una persona de Boston piensa:

  • Valoración general: 1,4
  • ¿Recomendarías este hotel? No
  • Positivo: Location and beautiful building
  • Negativo: The hotel has LOST its customer service spirit. 1. when I called the hotel to extend my reservation, I was told flatly: we can't help you: you MUST go on line and make a new reservation. 2. check in is ridiculously slow and bureaucratic. We asked for the key for one guest to be prepared in advance. The guy refused to give it to us: you MUST wait in line here for 15 minutes to see me. 3. We delivered some briefcases to the hotel and requested that they be put in each guest's room. They refused, and put them all in one room. Imagine the guests returning after dinner and their briefcases cannot be found. 4. the door man told the taxi to go to ESADE rather than to Telefonica, down by the Forum. 5. the breakfast lady is like a guard dog, keeping you out until she checks on you, rather than welcoming. She does not bring the bill to the table, but rather prevents you from leaving while finding the bill, just when you are in a hurry to get going. 6. the barrel style chairs in the room are uncomfortable, useless, and take up valuable space. 7. Not enough power outlets where they are needed. I think the hotel needs a new manager who is customer oriented, rather than complacent, having a feeling of entitlement with this beautiful property.
  • ¿A quién se lo recomiendas?
  • Lo desaconsejo para...
  • Limpieza: 5
  • Situación: 10
  • Instalaciones y servicios: 5
  • Personal: Sin puntuar
  • Tranquilidad: Sin puntuar the kids in the school yard were loud. It is impossible to sleep, on any floor, in the rooms facing the school
  • Habitación: 2,5
  • Relación calidad/precio: Sin puntuar
Estrellas que merece 3
  • Respuesta del hotel:

    "Dear Mr. Morse, Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. . Rest assured that we take your feedback very seriously and will use it proactively to continue improving our facilities and service. We hope that despite your disappointed on this occasion, we have the opportunity of welcoming you back to the hotel at some point in the future. Kind Regards, Patricia Martin - Guest Relations"

Septiembre/2018 Una persona de Turkey piensa:

  • Valoración general: 6,7
  • ¿Recomendarías este hotel? Si
  • Positivo: Excellent Location, high class, perfect service...
  • Negativo:
  • ¿A quién se lo recomiendas? Amantes del lujo
  • Lo desaconsejo para...
  • Limpieza: Sin puntuar
  • Situación: Sin puntuar
  • Instalaciones y servicios: Sin puntuar
  • Personal: Sin puntuar
  • Tranquilidad: Sin puntuar
  • Habitación: Sin puntuar
  • Relación calidad/precio: Sin puntuar
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear Mr. Baser, We thank you for taking the time to give us feedback about your stay with us. We are pleased to read that you enjoyed the service provided by our staff and the fantastic location of the hotel. We look forward to welcoming you back to Casa Fuster soon! Warm Regards, Nuria Tusell. Guest Relations"

Septiembre/2018 Una persona de California, US piensa:

  • Valoración general: 9,1
  • ¿Recomendarías este hotel? Si
  • Positivo: The ambiance
  • Negativo: Our room was very noisy from the street
  • ¿A quién se lo recomiendas? Amantes del lujo
  • Lo desaconsejo para...
  • Limpieza: 10
  • Situación: 10
  • Instalaciones y servicios: 5
  • Personal: 10
  • Tranquilidad: Sin puntuar
  • Habitación: 10
  • Relación calidad/precio: 7,5
Estrellas que merece 4
  • Respuesta del hotel:

    "Dear Ms. Baker, Thank you so much for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your time with us, and I will share your comments with our team, who I am certain will be encouraged by your remarks. We have taken good note of your suggestion of the noise coming from the outside, in order to prevent any future occurrence. We look forward to welcoming you back to Casa Fuster soon! Warm Regards, Cesar Royo. Guest Relations Manager"

Reserva online
noches
Hotel Casa Fuster Paseo de Gracia,132 Barcelona 08008 España
94%