7月/2017 Someone from Valencia 出身ユーザー:
-
総合評価:
9.2
-
このホテルを勧めますか？
はい。
-
ここが良かった:
El trato...!!!
-
ここが気に入らなかった:
-
特に勧める人は？
若者, 高齢者, 家族連れ, カップル, 静かな場所を好む人, 身体の不自由な人, 出張者, 車で旅をする人, ヘルシーな旅を求める人
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
-
設備やサービスについて:
7.5
-
スタッフ:
10
-
騒音について:
10
-
客室について:
7.5
-
満足度は？:
7.5
実際に値する星の数は？
3
7月/2017 Someone from Espacios tranquilos, ordenados y limpios 出身ユーザー:
-
総合評価:
9.3
-
このホテルを勧めますか？
はい。
-
ここが良かった:
El servicio, la limpieza y la tranquilidad que se respira. Habitaciones amplias, espaciosas, personal muy amable
-
ここが気に入らなかった:
Por poner un pero, en el circuito de Spa, el pavimento o suelo es bastante peligroso, resbala muchisimo. Yo lo cambiaría y pondría un Antideslizante, clase C2 ( el C3 es demasiado agresivo)
-
特に勧める人は？
家族連れ, カップル, 静かな場所を好む人
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
-
設備やサービスについて:
7.5
-
スタッフ:
7.5
-
騒音について:
10
-
客室について:
7.5
Poca vista pero no importa
-
満足度は？:
10
実際に値する星の数は？
4
6月/2017 Someone from London UK 出身ユーザー:
-
総合評価:
0.6
-
このホテルを勧めますか？
いいえ。
-
ここが良かった:
the building
-
ここが気に入らなかった:
The staff - they completely lacked any customer service training
-
特に勧める人は？
若者, 予算が低い人
-
特に勧めない人は？
高齢者, 家族連れ, カップル, 高級感を好む人, 静かな場所を好む人, クラシックな雰囲気を好む人, モダンな雰囲気を好む人, 身体の不自由な人, 出張者, 車で旅をする人, ヘルシーな旅を求める人
-
清掃について:
7.5
The housekeeping were the only friendly team
-
立地条件について:
2.5
Hard to find and not a great location
-
設備やサービスについて:
採点なし
There was no service. There was no swimming pool.
-
スタッフ:
採点なし
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
騒音について:
採点なし
It was quite but Segorbe is not a busy place.
-
客室について:
採点なし
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
満足度は？:
採点なし
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
実際に値する星の数は？
2
6月/2017 Someone from London UK 出身ユーザー:
-
総合評価:
0.6
-
このホテルを勧めますか？
いいえ。
-
ここが良かった:
the building
-
ここが気に入らなかった:
The staff - they completely lacked any customer service training
-
特に勧める人は？
若者, 予算が低い人
-
特に勧めない人は？
高齢者, 家族連れ, カップル, 高級感を好む人, 静かな場所を好む人, クラシックな雰囲気を好む人, モダンな雰囲気を好む人, 身体の不自由な人, 出張者, 車で旅をする人, ヘルシーな旅を求める人
-
清掃について:
7.5
The housekeeping were the only friendly team
-
立地条件について:
2.5
Hard to find and not a great location
-
設備やサービスについて:
採点なし
There was no service. There was no swimming pool.
-
スタッフ:
採点なし
There was no-one at Reception when we arrived - very bad first impression. After 5 minutes the the Manageress of the Restaurant arrived who does not know how to smile. Please teach her. She did not say welcome to the hotel but shouted 'Surname?' So rude and unwelcoming. We wanted to leave immediately. None of the Reception staff could speak English. This made it impossible for them to greet us properly or explain the hotel facilities. Throughout our stay it became clear they had not had any customer service training. Shame on the management. I really do not know how you got 4.5 stars. I would say it is a 3 star hotel. The guy who staffs the Reception and also manages breakfast hardly speaks. You need to teach him how to do his job. How to interact with guests. He also forgot to apply the discount to the room until we told him so obviously not very good at his job. Also never a smile. How can you have Reception staff that work in tourism but do not speak English? How can you leave Reception unstaffed? The breakfast was boring. Every day the same. This shows the chef is lazy and unimaginative. I think your business model must be based on hosting large events and Receptions and the hotel part is just an extra where you pay no attention. Why did no-one ever mention the spa? None of the staff are trained on how to explain the facilities. There was a clear lack of management. No one seemed in charge. At one point they had to get the chef from the kitchen as they did not know what to do. Please get a manager and train them properly.
-
騒音について:
採点なし
It was quite but Segorbe is not a busy place.
-
客室について:
採点なし
Badly designed. Not enough storage space i.e. cupboards to put folded clothes. The room was so dark we had to take the covers off the lamps so we could see. There was no lighting in the wardrobe so we had to use the torch on our phones every time we used it. There was no robe or slippers in the room, There was no iron and when we asked for one it was handled very badly with Reception chasing us to return it. The shower leaked on the floor. The decoration was poor. No-one had checked the room properly. From the beams that still had paint spilt on them to the cover on the bed stand that was ripped and worn.
-
満足度は？:
採点なし
If I coud have left this hotel after one night I would have. The rate is not expensive but the experience was distressing - three nights in a nightmare hotel.
実際に値する星の数は？
2
5月/2017 Someone from Valencia 出身ユーザー:
-
総合評価:
9.6
-
このホテルを勧めますか？
はい。
-
ここが良かった:
-
ここが気に入らなかった:
-
特に勧める人は？
カップル, 静かな場所を好む人, 出張者
-
特に勧めない人は？
家族連れ, 予算が低い人
-
清掃について:
10
-
立地条件について:
7.5
-
設備やサービスについて:
10
-
スタッフ:
10
-
騒音について:
10
-
客室について:
10
-
満足度は？:
7.5
実際に値する星の数は？
4
4月/2017 Someone from VALENCIA 出身ユーザー:
-
総合評価:
8
-
このホテルを勧めますか？
はい。
-
ここが良かった:
LA SUITE CON JACUZZI
-
ここが気に入らなかった:
QUE SE NOS DIJO QUE NO HACIA FALTA RESERVAR PARA EL SPA Y CUANDO LLEGAMOS NO QUEDABA NINGUN TURNO LIBRE, Y QUE EN EL RESTAURANTE ATENDIERON A OTRAS PERSONAS ANTES QUE A NOSOTROS SIENDO QUE HABIAN LLEGADO DESPUES.
-
特に勧める人は？
カップル, 静かな場所を好む人
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
10
-
設備やサービスについて:
5
-
スタッフ:
5
-
騒音について:
10
-
客室について:
10
-
満足度は？:
5
実際に値する星の数は？
4
4月/2017 Someone from Castellón 出身ユーザー:
-
総合評価:
8.2
-
このホテルを勧めますか？
はい。
-
ここが良かった:
El hotel en si
-
ここが気に入らなかった:
-
特に勧める人は？
カップル
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
-
設備やサービスについて:
7.5
-
スタッフ:
10
-
騒音について:
10
-
客室について:
7.5
-
満足度は？:
7.5
実際に値する星の数は？
4
4月/2017 Someone from Valencia 出身ユーザー:
-
総合評価:
9.6
-
このホテルを勧めますか？
はい。
-
ここが良かった:
La rapidez en solucionar un problema menor con la habitación.
-
ここが気に入らなかった:
Que el parking no sea gratuito
-
特に勧める人は？
家族連れ, カップル, 静かな場所を好む人, 出張者
-
特に勧めない人は？
-
清掃について:
10
-
立地条件について:
10
-
設備やサービスについて:
7.5
-
スタッフ:
10
-
騒音について:
10
-
客室について:
7.5
-
満足度は？:
7.5
実際に値する星の数は？
4
2月/2017 Someone from Xàtiva 出身ユーザー:
-
総合評価:
9.8
-
このホテルを勧めますか？
はい。
-
ここが良かった:
Todo fue increíble, un hotel de 10
-
ここが気に入らなかった:
Los precios del restaurante
-
特に勧める人は？
若者, 家族連れ, カップル, 静かな場所を好む人, モダンな雰囲気を好む人, 車で旅をする人
-
特に勧めない人は？
クラシックな雰囲気を好む人, 予算が低い人
-
清掃について:
10
-
立地条件について:
10
-
設備やサービスについて:
10
-
スタッフ:
10
-
騒音について:
7.5
-
客室について:
7.5
-
満足度は？:
10
実際に値する星の数は？
4
2月/2017 Someone from Madrid 出身ユーザー:
-
総合評価:
7.4
-
このホテルを勧めますか？
はい。
-
ここが良かった:
La zona de la habitación destinada al descanso.
-
ここが気に入らなかった:
El baño. Aunque estaba bien equipado tenía un olor fuerte como agua estancada.
-
特に勧める人は？
-
特に勧めない人は？
-
清掃について:
7.5
-
立地条件について:
7.5
-
設備やサービスについて:
5
-
スタッフ:
7.5
-
騒音について:
5
-
客室について:
5
-
満足度は？:
5
El desayuno debería tener mucha mas variedad para un hotel de 4 estrellas.
実際に値する星の数は？
3
