Hotel Barcelona Colonial ****
Barcelona, Spain
Phone: +(34) 933192252 Fax: +(34) 933151439
A centrally located and comfortable hotel in Barcelona's Gothic Quarter. This hotel has an excellent location, next to Las Ramblas, Plaza Catalunya and the Paseo Maritimo esplanade. It was built in 2009, and has a total of 82 elegant bedrooms, equipped with the utmost comfort to guarantee a pleasant stay for its guests. The Barcelona Hotel Colonial is the perfect accommodation for tourists wanting to enjoy Barcelona in the heart of the city itself. The hotel accepts pets.
- Room Services
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- Rooms: 82
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar (fee)
- Climate control
- Safe
- Internet connection (fee): wireless
- Towel changing: daily
- Bed linen changing: every three days
- Housekeeping: daily
- Tub or shower
- Main facilities
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- Rooms: 82
- Elevator
- Television
- Central heating
- Hot water
- Telephone
- Air conditioning in common areas
- Soundproofed Rooms
- General services
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- Rooms: 82
- Dogs accepted
- Laundry service
- Luggage Storage
Vía Layetana, 3 (08003) - Barcelona (Spain)
Access:
Would you recommend this hotel?
- Yes: 85%
- No: 7.5%
- I don't know: 7.5%
Rating by subject
- Cleanliness: 8.5
- Location: 10
- Common facilities and services: 6.4
- Staff: 9
- Quietness: 6.5
- Room: 7.2
- Value for money: 7.7
January/2015 Someone from Turkey thinks:
- Overall rating: 6.6
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The hotel's reply:
"We very much appreciate their comments. We regret not having met their expectations as for the breakfast, is buffet with variety of hot and cold food. We are happy to be able to accommodate you in one of our hotels in the future. Elisabet Robles Department of Customer service"
January/2015 Someone from Firenze thinks:
- Overall rating: 8.1
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The hotel's reply:
"Abbiamo apprezzato molto i tuoi commenti, ci aiutano a migliorare. Ci scusiamo per il rumore, a volte può essere qualche inquinamento acustico - in futuro fatecelo sapere in anticipo per poter imparare una tranquilla sala interna. Elisabet Robles Dipartimento di servizio clienti"
January/2015 Someone from Madrid thinks:
- Overall rating: 5
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The hotel's reply:
"Apreciado cliente, Agradecemos mucho sus comentarios y valoraciones. Le pedimos disculpas por no haber cumplido con sus expectativas. Todos los días la camarera de pisos cambia los amenities de las habitaciones, si hace falta lo repone. Pasaremos su queja al departamento correspondiente para que compruebe que este servicio funciona correctamente. Esperamos poder volver a alojarle en alguno de nuestros hoteles en un futuro. Elisabet Robles. Dpto. de atención al cliente."
January/2015 Someone from zaragoza thinks:
- Overall rating: 9.9
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The hotel's reply:
"Agradecemos mucho sus comentarios, estaremos encantados de volver a alojarle en nuestro hotel en un futuro. Saludos, Elisabet Robles. Dpto. de atención al cliente"
January/2015 Someone from Madrid thinks:
- Overall rating: 5.4
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The hotel's reply:
"Apreciado cliente, agradecemos mucho sus comentarios, así como el tiempo utilizado para escribir sus impresiones. Sentimos no haber cumplido con sus expectativas en cuanto al desayuno, pasaremos nota al departamento correspondiente su queja. Esperamos poder volver a alojarle en nuestros hoteles en un futuro. Reciba un cordial saludo, Elisabet Robles. Dpto. de atención al cliente"
January/2015 Someone from de Madrid y nos gusta escaparnos unos dias. Me encantó Barcelona y espero volver pronto a disfrutarla thinks:
- Overall rating: 5.7
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The hotel's reply:
"Apreciado cliente, agradecemos su comentario, así como el tiempo utilizado para escribir sus impresiones. Lamentamos los inconvenientes en cuanto a la limpieza, todos los días se limpian las habitaciones, con la supervisión de nustra gobernanta de pisos, a no ser que los clientes especifiquen que no quieren que entren. El desayuno es buffet, con variedad de alimentos fríos y calientes, lamentamos no haber cumplido con sus expectativas. Esperamos poder volver a alojarle en alguno de nuestros hoteles y poderse llevar una buena impresión de nosotrs. Elisabet Robles Dpto.de atención al cliente"
December/2014 Someone from Arenys de Mar thinks:
- Overall rating: 8
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The hotel's reply:
"Apreciado cliente, muchas gracias por sus valoraciones, esperamos poder volver a alojarle en alguno de nuestros hoteles en un futuro. Elisabet Robles Dpto. de Atención al cliente"
December/2014 Someone from Israel thinks:
- Overall rating: 8.2
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The hotel's reply:
"Thank you very much for your comments, help us improve. Sorry for not having fulfilled your expectations as for the breakfast, is buffet with variety of hot and cold food. Pass note of your complaint to the appropriate Department. Elisabet Robles Department of Customer Service"
December/2014 Someone from Greater New York City Area thinks:
- Overall rating: 8.1
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The hotel's reply:
"First of all thank you for your comments. We can not rebuild this incident and certainly it does not describe the way we treat our customers. Our team is full fully committed to offer our guests a perfect experience during your vacation. We very much regret that this has not been the case. Elisabet Robles Department of Customer Service"
December/2014 Someone from Germany thinks:
- Overall rating: 9.4
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The hotel's reply:
"Thank you very much for your comments, they help us to improve, we expect to be able to accommodate you in one of our hotels in the future. Elisabet Robles. Department of Customer Service"