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Hotel Emperador ****

Madrid,  Spain

Phone: +(34) 915472800 Fax: +(34) 915472817 E-mail:: hemperador@emperadorhotel.com

Price: 103 - 999 € (Average)

Rating by guests: 9.2 Based on 230 reviews

This 4-star hotel offers elegant, luxurious accommodation and excellent service in a prime location, right on Madrid’s famous Gran Via, in the heart of the city. The superb, central location means that all of the sights and attractions of the Spanish capital are just minutes away. The Plaza Mayor, La Plaza de España, La Puerta del Sol, and all of the major shopping areas are within easy walking distance. As well as a fantastic location, the hotel also offers stylish, luxurious accommodation and 4-star amenities, including a bar, a sauna, a gym and the spectacular rooftop pool, which is open during the summer months. The Emperador Hotel is one of the few hotels in Madrid with a pool. The pool has breathtaking views of the city’s dramatic skyline, the Royal Palace and Almudena Cathedral. Bask in the warm Spanish sun, with all of Madrid stretching before you. Standard Rooms: Enjoy these fully equipped, elegant rooms. Superior Rooms: You will have free access to the Club Emperador, a V.I.P. area, spacious and comfortable with impressive views over the Gran Vía with a self-service snack-bar, satellite TV and international press. In addition, guests with a bed and breakfast rate, will be able to enjoy a private breakfast at the Club. This executive category includes rooms that are characterised by their luminosity and stunning views over the famous Gran Vía. Junior Suites: Situated on the corner of each floor, the Junior Suites offer very special touches. TheJunior Suite category also offers free access to the Club Emperador.

Room Services
  • Rooms: 232
  • Telephone
  • Television: international channels
  • Hairdryer
  • Minibar
  • Climate control
  • Safe
  • Internet connection: wireless
Main facilities
  • Rooms: 232
  • Parking: nearby public
  • Bar - coffee shop
  • Convention hall
  • Elevator
  • Swimming pool
  • Terrace
  • Sauna
  • Central heating
  • Child care
  • Hair salon
General services
  • Rooms: 232
  • Safe at front desk
  • Room service
  • Currency exchange
Hotel Emperador
Calle Gran Vía, 53 (28013) - Madrid (Spain)

Access:

 

Overall rating:  9.2 Based on the last 40 of 230 reviews

Would you recommend this hotel?

  • Yes: 90%
  • No: 5%
  • I don't know: 5%

Rating by subject

  • Cleanliness: 9.4
  • Location: 10
  • Common facilities and services: 8.9
  • Staff: 9
  • Quietness: 8.9
  • Room: 8.5
  • Value for money: 8.2

June/2019 Someone from Alemania thinks:

  • Overall rating: 8
  • Would you recommend it? Yes
  • Positive: La Terraza
  • Negative: Larga espera frente al elevador
  • I RECOMMEND it for... Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 5
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

June/2019 Someone from UK thinks:

  • Overall rating: 2.3
  • Would you recommend it? No
  • Positive: Location
  • Negative: Very poor service, roof bar closed, blocked sink, smoking in room, small room, room not as advertised and very expensive,
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: Not rated Pillows had yellow stains - disgusting
  • Location: 10
  • Common facilities and services: 7.5 Lobby downstairs was very nice
  • Staff: 2.5 OK on check in. Reported blocked sink and dirty linen but nothing was done about this, Complained for second time after several hours and was moved to another room which was very different and new. No apology. Nobody asked if new room was acceptable. Poor service in bar, on check out nobody asked if stay had been good.
  • Quietness: Not rated Cleaners woke us up very early banging doors. Very noisy.
  • Room: Not rated Our first room was no good - small, old furniture and bathroom. Linen was old and pillows dirty. Sink was blocked - why didn't the cleaners see this when they were cleaning?
  • Value for money: Not rated 4 star - I don't think so, We stayed in 6 hotels ranging from 2 - 5 stars and this was the worse by far,
Stars it deserves 3

June/2019 Someone from Almeria thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Ubicación y trato personal
  • Negative:
  • I RECOMMEND it for... Couples, Classic style lovers, Business travelers
  • I recommend it especially AGAINST... Budget travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

June/2019 Someone from New York City thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: The friendly and helpful staff, the rooftop pool, and the beautifully decorated rooms and lobby.
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 4

June/2019 Someone from Israel thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: Location and the pool
  • Negative:
  • I RECOMMEND it for...
  • I recommend it especially AGAINST... Young travelers, Older travelers, Families, Couples, Luxury, Budget travelers, Business travelers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 7.5
  • Quietness: 5 I was in 9 floor so the club upstairs was a bit noisy:)
  • Room: 10
  • Value for money: 10
Stars it deserves 4

June/2019 Someone from ireland thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive: The rooftop pool and bar
  • Negative: Nothing
  • I RECOMMEND it for... Young travelers, Couples, Luxury, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 5
  • Quietness: 10
  • Room: 5
  • Value for money: 7.5
Stars it deserves 4

June/2019 Someone from Valencia thinks:

  • Overall rating: 9.7
  • Would you recommend it? Yes
  • Positive: Las instalaciones en general, habitación, ubicación, early check in, late check out...
  • Negative: Los precios de las cnsumiciones en la terraza, el cava de bienvenida no apareció...
  • I RECOMMEND it for... Young travelers, Older travelers, Families, Couples, Luxury, Peace seekers, Classic style lovers, Modern style lovers, Handicapped, Business travelers, Travelers with a car, Healthy lifestyle
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 2.5
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4

June/2019 Someone from UK thinks:

  • Overall rating: 9
  • Would you recommend it? Yes
  • Positive: The shower
  • Negative: No mirror in the bedroom???
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 5
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5 Quiet in the room but too noisy round the pool (music too loud)
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 4

June/2019 Someone from Chile thinks:

  • Overall rating: 9.6
  • Would you recommend it? Yes
  • Positive: La ubicación, la amabilidad de los que ahí trabajan, el rico desayuno.
  • Negative: El mobiliario está muy antiguo. En las habitaciones los closet son muy incómodos y están en mal estado.
  • I RECOMMEND it for... Classic style lovers
  • I recommend it especially AGAINST... Modern style lovers
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3

June/2019 Someone from Bilbao thinks:

  • Overall rating: 8.4
  • Would you recommend it? Yes
  • Positive: La atención recibida por todo el personal del hotel
  • Negative:
  • I RECOMMEND it for... Families
  • I recommend it especially AGAINST...
  • Cleanliness: 7.5
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
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Hotel Emperador Calle Gran Vía, 53 Madrid 28013 Spain
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