Hotel Gran Hotel Las Rozas ****
Las Rozas, Spain
Phone: +(34) 916308410 Fax: +(34) 916308415
The hotel has an innovative and avant-garde minimalist design, located in the up and coming business area of Las Rozas, northwest of Madrid. It is conveniently situated, offering good access to the airport, exhibition and conference centre (IFEMA), the centre of Madrid and the A6/M50 roads. The hotel has 90 standard rooms including twin rooms and double rooms and 3 junior suites. In addition to the listed amenities all rooms have a flat-screen TV. Non-smoking rooms and rooms for the handicapped are available, too.
C/ Chile 2 (28290) - Las Rozas (Spain)
Access:
Would you recommend this hotel?
- Yes: 92.5%
- No: 7.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9
- Location: 7.7
- Common facilities and services: 8.2
- Staff: 9.2
- Quietness: 8.9
- Room: 7.7
- Value for money: 8.3
April/2013 Someone from Palencia thinks:
- Overall rating: 8.1
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April/2013 Someone from Asturias thinks:
- Overall rating: 7.8
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April/2013 Someone from Zagreb thinks:
- Overall rating: 4.2
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The hotel's reply:
"Permítanos agradecerle que haya valorado su experiencia en el hotel. No obstante nos hubiese gustado que compartiese con nosotros cuáles fueron sus inquietudes respecto a la habitación para haber podido solucionar cualquier inconveniente que tuviese en la misma. Poder recibir los comentarios de nuestros clientes nos da la oportunidad de intentar ofrecer los más altos niveles de servicio. Todo el personal del hotel estaría encantado de atenderle ante cualquier duda, sugerencia o inconveniente. Quedamos a su entera disposición y confiamos en volver a verle pronto de nuevo."
March/2013 Someone from Bilbao thinks:
- Overall rating: 5.3
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The hotel's reply:
"Permítanos agradecerle que haya compartido su experiencia. Para nosotros recibir los comentarios de nuestros clientes nos da la oportunidad de intentar ofrecer los mas altos niveles de servicio. Lamentamos que en esta ocasión no hayan sido de forma satisfactoria. En nuestra página Web se encuentran detallados los distintos horarios y servicios que tienen tanto la cafetería como el restaurante. Todo el personal del hotel estaremos encantados de aclararle cualquier otra duda o sugerencia. Quedamos a su entera disposición."
March/2013 Someone from Oviedo thinks:
- Overall rating: 9.4
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March/2013 Someone from Barcelona thinks:
- Overall rating: 7.1
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The hotel's reply:
"“Gracias por compartir sus comentarios!, Para nosotros es muy importante conocer su opinión puesto que es una oportunidad para mejorar el servicio que deseamos proporcionar a todos nuestros huéspedes. El servicio técnico esta trabajando para revisar y solucionar la incidencia que nos comunica tuvo con el asiento de la ducha, nos alegra saber que finalmente se solucionase su problema con la silla que le subieron. El personal del hotel estará encantado de aclararle cualquier otra duda o sugerencia. Quedamos a su entera disposición” "
March/2013 Someone from España thinks:
- Overall rating: 9.3
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March/2013 Someone from Glasgow thinks:
- Overall rating: 7.9
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February/2013 Someone from . thinks:
- Overall rating: 6
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February/2013 Someone from Paris thinks:
- Overall rating: 2.4
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The hotel's reply:
"Madame Lagache, Merci beaucoup pour laisser votre commentaire de leur séjour dans "Gran Hôtel Las Rozas". Tout d'abord, nous regrettons les désagréments que vous aviez dit que votre séjour n'a pas été comme prévu. Enquêter pour voir ce qui s'est passé et la raison de nos erreurs. En ce qui concerne votre commentaire sur le service de sauna nous ont avertis de vous informer que pour les nous avions fait tout de suite, pour des raisons de sécurité les clients ne peuvent pas tourner le sauna directement. Les installations de conditionnement physique qui n'ont pas functioné, nous sommes trés desolé pendant que je vous informe que nous allons bientôt (au fin du mois de Mars) faire une rénovation totale des machines afin de fournir un meilleur service. En tant que le service WIFI n'a pas d'impact qu'il a cessé de travailler la semaine dernière, je suis désolé si vous avez eu une sorte de problème avec le même. Nous nous efforçons chaque jour de rendre le client se sentir aussi confortable que possible à l'hôtel, c'est pourquoi nous considérons votre avis une occasion d'améliorer notre service dans les petits détails. Nous restons à votre disposition pour tout ce que vous pourriez avoir besoin. "