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Hotel Puerta de las Granadas

Granada,  Spain

Phone: +(34) 958216230 Fax: +(34) 958216231 E-mail:: reservas@hotelpuertadelasgranadas.com

Price: 59 - 159 € (Average)

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Rating by guests: 9.2 Based on 488 reviews

Located in a historic 19th century building in the heart of the old city. This hotel, totally renovated in 2004, is ideally located for walking tours of the city without the need for a bus or taxi. All of Granada is just a short walk away. We can provide you with advance tickets to the Alhambra to avoid the ticket office queues, letting you fully enjoy your time.

Room Services
  • Rooms: 16
  • Telephone: in room
  • Television: international channels
  • Hairdryer
  • Climate control
  • Safe (free)
  • Internet connection (free)
  • Towel changing: daily
  • Bed linen changing: every two days
  • Housekeeping: daily
Main facilities
  • Rooms: 16
  • Parking (fee): not owned by hotel
  • Elevator
  • Internet connection (free)
  • Television
  • Terrace
  • Central heating
  • Hot water
  • Telephone
  • Air conditioning in common areas
  • Patio Andaluz
General services
  • Rooms: 16
  • Non-smoking rooms
  • Extra bed
  • Dogs accepted
  • Computer with Internet
Hotel Puerta de las Granadas
Cuesta de Gomérez, 14 (18009) - Granada (Spain)

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Overall rating:  9.2 Based on the last 40 of 488 reviews

Would you recommend this hotel?

  • Yes: 85%
  • No: 7.5%
  • I don't know: 7.5%

Rating by subject

  • Cleanliness: 9.1
  • Location: 10
  • Common facilities and services: 6.2
  • Staff: 9.7
  • Quietness: 8.2
  • Room: 7.4
  • Value for money: 8.5

July/2019 Someone from USA thinks:

  • Overall rating: 8.9
  • Would you recommend it? Yes
  • Positive: Location was prefect
  • Negative: Construction & the showet. I scalded my arm with the hot water
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: Not rated
  • Staff: 10 Carmen & young woman were excellent
  • Quietness: 10
  • Room: 7.5 Small bathroom
  • Value for money: 10
Stars it deserves 2
  • The hotel's reply:

    "Dear Guest, Thank you very much for your opinion. We are very grateful for your opinion about our Staff, which is very important to us, as they constitute one of our best assets. We are glad that you have could enjoy your stay thanks our privileged location between the city centre and the Alhambra. Regarding the size of our bathrooms, we would like to inform you that our hotel is a nineteenth century building, located in a protected area of the city (near the Alhambra). To restore it, we had to respect areas and original dimensions and adapt our rooms and facilities to the regulations of the City Council. Regarding the works, it is true we are expanding and reclassifying stars and with this we want to solve the complaints and satisfy the needs of our customers. Sorry for the inconvenience. We really hope we can host you again in your next visit to our city. Kindest regards, "

June/2019 Someone from Madrid thinks:

  • Overall rating: 7.9
  • Would you recommend it? Yes
  • Positive: Ir con mi gata
  • Negative: Que estuvieran de obras y no lo avisen.
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5
  • Staff: 10
  • Quietness: Not rated Obras de remodelación
  • Room: 5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimados clientes, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos agrada saber que hayan pasado unos días agradables en nuestro hotel y que hayan podido disfrutarlos también con su mascota. Le agradecemos igualmente valoración acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Igualmente nos alegra saber que la ubicación en pleno centro de la ciudad haya sido de su agrado. Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Lamentamos las molestias. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

June/2019 Someone from USA thinks:

  • Overall rating: 8.8
  • Would you recommend it? Yes
  • Positive: Staff, location + room
  • Negative: Wish I knew there was construction happening.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Dear Guest, Thank you for your opinion and your valuation. We are glad to know that you have enjoyed your stay thanks our privileged location in the heart of the city center and in a step of the Alhambra with all the most important places and sightseeing around. We are also thankful for your comment about our staff. Our personnel is very important to us, as they constitute one of our best assets, so each day we try to give our clients the best and make them feel like home. We hope we can host you again in your next visit to our beautiful city. Kindest regards."

June/2019 Someone from Wirral, UK thinks:

  • Overall rating: 10
  • Would you recommend it? Yes
  • Positive: Staff and location
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 10
  • Staff: 10 Cannot compliment the owner and staff for all their help, from arranging taxi from airport and back, tickets for our Alhambra visit, plus all help and guidance.
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear Mr. Waldron, First and foremost, thanks for sparing some minutes of your valuable time to rate our service. It is an enormous satisfaction to know that you had a good stay with us. We are happy to know that your stay was satisfactory thanks mainly to our privileged location in the heart of the historic center and a step away from the Alhambra. We are also very grateful for your opinion about our work and with your room. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you. We really hope we can host you again in your next visit to our city. Kindest regards, "

May/2019 Someone from miami USA thinks:

  • Overall rating: 9.4
  • Would you recommend it? Yes
  • Positive: atencion
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 7.5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria gracias en gran parte a nuestra inmejorable localización en pleno centro de la ciudad Le agradecemos igualmente la valoración de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. "

May/2019 Someone from Karlsruhe thinks:

  • Overall rating: 8.6
  • Would you recommend it? Yes
  • Positive: Die Lage, die Einrichtung, das freundliche Personal
  • Negative: Baustelle
  • I RECOMMEND it for... Couples, Modern style lovers
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 2.5 Temporäre Baustelle
  • Room: 10 Große Dusche, Fön, Minibar
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Dear Mr. Karlsrhue, Thank you for your overwhelming opinion and your valuation. We are also very grateful for your opinion about our work. Our staff work every day for our guests to make them feel "like home", and the best pleasure we can have is to know that we have managed to be helpful for you It is really important for us to know that you enjoyed your stay at our hotel thanks, to our privileged location in a step from Alhambra and in the heart of City Center. Respect for the works, it is true that we are doing the expansion and reclassification of the stars and with this we want to solve the needs and satisfy the needs of our customers. We regret the inconvenience. It would be a pleasure that we could host you again in your next visit to our beautiful city. Best regards, "

February/2019 Someone from Madrid thinks:

  • Overall rating: 9.3
  • Would you recommend it? Yes
  • Positive: Su ubicación y la amabilidad del personal de recepción.
  • Negative: Los ruidos procedentes de la obra que se estaba efectuando en el edificio contiguo.
  • I RECOMMEND it for...
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 5
  • Room: 7.5
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Sr. Jiménez, Muchas gracias por su comentario valorando nuestro hotel. Nos alegra saber que su estancia fue satisfactoria gracias principalmente a nuestra ubicación privilegiada en el corazón del centro histórico y a un paso de la Alhambra. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Durante su estancia es la fase que más ruido había por la máquina que tenían que utilizar y lamentamos las molestias. Esperamos si vuelven a Granada se alojen de nuevo con nosotros y puedan ver como ha quedado todo. Saludos cordiales, "

January/2019 Someone from Argentina thinks:

  • Overall rating: 9.2
  • Would you recommend it? Yes
  • Positive:
  • Negative:
  • I RECOMMEND it for... Young travelers, Budget travelers
  • I recommend it especially AGAINST... Luxury, Business travelers, Travelers with a car
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 5 El desayuno que ofrecen es muy caro, pero hay café y agua disponible todo el día.
  • Staff: 10
  • Quietness: 5 Justo hay una obra en construcción al lado, por la mañana empiezan a trabajar temprano y pueden desperarte.
  • Room: 7.5 La vista excelente pero la habitación muy pequeña.
  • Value for money: 7.5
Stars it deserves 3
  • The hotel's reply:

    "Estimado Fernando: Muchas gracias por su por la valoración de nuestro Hotel. En cuanto al tamaño de nuestras habitaciones, nos gustaría informarle que nuestro Hotel es un edificio del siglo XIX, situado en una zona muy protegida de la ciudad (cerca de la Alhambra). Al restaurarlo, tuvimos que respetar las áreas y dimensiones originales y adaptar nuestras habitaciones y las instalaciones a la normativa del Ayuntamiento.Lamentamos que nuestro desayuno no fuera de su agrado. Creemos que esto es bastante variado y ofrece productos frescos que pueden satisfacer las necesidades de nuestros clientes, como café, té, leche, jugo, yogures, fruta fresca, pan fresco, pan de emparedado, pasteles frescos, huevos, tortilla, tortas de tomate, etc. queso, pavo, jamon, chorizo,Respecto a las obras, es cierto estamos haciendo ampliación y reclasificación de estrellas y con esto queremos solventar las quejas y satisfacer las necesidades de nuestros clientes. Durante su estancia es la fase que más ruido había por la máquina que tenían que utilizar y lamentamos las molestias.Saludos cordiales,"

January/2019 Someone from San Fernando, Cádiz thinks:

  • Overall rating: 9.8
  • Would you recommend it? Yes
  • Positive: El hotel en sí, porque era muy bonito y estaba en perfectas condiciones y sobre todo la amabilidad y entrega de las recepcionistas.
  • Negative: No hubo nada que no me gustara
  • I RECOMMEND it for... Young travelers, Families, Couples
  • I recommend it especially AGAINST...
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 7.5
  • Value for money: 10
Stars it deserves 3
  • The hotel's reply:

    "Estimado cliente, Muchas gracias por su opinión y por la valoración de nuestro Hotel. Nos alegra saber que su estancia fue satisfactoria y que les haya gustado el hotel. Le agradecemos igualmente sus comentarios acerca de nuestro personal. Nos encanta saber que la atención fue de su agrado ya que trabajamos diariamente para que la estancia de nuestros clientes sea lo más agradable posible. Estaremos encantados de que se vuelva a alojar con nosotros cuando vuelva a Granada. Saludos cordiales y hasta la próxima. ""

January/2019 Someone from New York thinks:

  • Overall rating: 9.9
  • Would you recommend it? Yes
  • Positive: Location, nice room
  • Negative:
  • I RECOMMEND it for... Young travelers, Couples, Classic style lovers, Budget travelers, Business travelers, Healthy lifestyle
  • I recommend it especially AGAINST... Handicapped
  • Cleanliness: 10
  • Location: 10
  • Common facilities and services: 7.5
  • Staff: 10
  • Quietness: 10
  • Room: 10
  • Value for money: 10
Stars it deserves 4
  • The hotel's reply:

    "Dear customer, Thank you so much for reviewing your stay with us, Thanks similarly for appreciating our job with such good rates. We will be please to host you again whenever you decide to visit Granada again. Regards,"

Online reservation
Nights
Hotel Puerta de las Granadas Cuesta de Gomérez, 14 Granada 18009 Spain
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