Hotel Gótico ****
Barcelona, Spain
Phone: +(34) 933152211 Fax: +(34) 933152113
The hotel was completely renovated in 1999. It is located in the city centre, in the heart of the "Barrio Gótico" (Old City), near the Town Hall and the Palace of the Autonomous Government, in a commercial area. ·Eighty-one soundproofed rooms, some of which have a balcony. Rooms have air conditioning, heating, individual safety deposit boxes and minibars. Coffee shop, breakfast buffet hall. Lounge. Parking near the hotel. Solarium
- Room Services
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- Rooms: 78
- Telephone: in room
- Television: international channels
- Hairdryer
- Minibar (fee)
- Terrace: some rooms
- Climate control
- Safe (fee)
- Internet connection (fee): RJ11 telephone plug-in
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Main facilities
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- Rooms: 78
- Parking (fee): nearby public
- Bar - coffee shop
- Elevator
- Television
- VCR
- Central heating
- Lounge
- Fire escape
- Air conditioning in common areas
- General services
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- Rooms: 78
- Extra bed
- Dogs accepted
- Room service: limited
- Currency exchange
- Crib
- Luggage check room
- Online reservations
- Battery recharger for mobile phone
- Private security
Calle Jaume I, 14 (08002) - Barcelona (Spain)
Access:
Would you recommend this hotel?
- Yes: 90%
- No: 0.0%
- I don't know: 10%
Rating by subject
- Cleanliness: 8.7
- Location: 10
- Common facilities and services: 6.3
- Staff: 7.9
- Quietness: 7.6
- Room: 6.3
- Value for money: 7.8
January/2015 Someone from Zaragoza thinks:
- Overall rating: 8.2
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The hotel's reply:
"Agradecemos mucho sus comentarios, nos ayudan a mejorar. Le pedimos disculpas por no haber cumplido con sus expectativas en cuanto al desayuno, es buffet con variedad de alimentos fríos y calientes. Pasaremos nota al departamento correspondiente para que tengan en cuenta su opinión. Esperamos poder volver a alojarle en alguno de nuestros hoteles en un futuro. Elisabet Robles. Dpto. de atención al cliente"
January/2015 Someone from Belgique thinks:
- Overall rating: 5.7
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The hotel's reply:
"Cher client, Merci beaucoup pour vos commentaires, Aidez-nous à améliorer. Nos femmes de ménage font chaque jour des chambres, remarque passera à notre femme de ménage alors vérifier que c'est fait correctement, nous nous excusons pour vous à cet égard. En ce qui concerne le petit déjeuner, pas nous pouvons reconstruire cet incident, mais nous nous excusons pour le désagrément causé si c'était vrai. Notre principale priorité est que les parties communes et les chambres sont impeccablement propres. Nous espérons pouvoir vous accueillir dans l'un de nos hôtels à l'avenir et prend une très bonne impression de nous. Elisabet Robles Département de service à la clientèle"
January/2015 Someone from Madrid thinks:
- Overall rating: 7.8
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The hotel's reply:
"Apreciado cliente, agradecemos mucho sus comentarios. Tomamos nota de su comentario, le pedimos disculpas por los inconvenientes causados. Saludos, Elisabet Robles. Dpto. de atención al cliente"
January/2015 Someone from Russia thinks:
- Overall rating: 9.8
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The hotel's reply:
"Thank you very much for your comments, we hope to be able to accommodate you in our hotel in the future. Elisabet Robles. Department of customer service"
December/2014 Someone from vic thinks:
- Overall rating: 8.6
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The hotel's reply:
"Moltes gràcies pels seus comentaris, ens ajuden a millorar. L'informem que no tenim servei de moble bar, es una nevera per ús particular dels clients. Tota sugerencia es benvinguda per seguir oferint una bona relació calitat-preu. Elisabet Robles Department d'Atenció al Client"
December/2014 Someone from València thinks:
- Overall rating: 5.7
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The hotel's reply:
"Apreciado cliente, agradecemos mucho sus comentarios, nos ayudan a mejorar. Lamentamos no haber cumplido con sus expectativas en cuanto al desayuno, es buffet con variedad de alimentos fríos y calientes. Pasaremos nota al departamento correspondiente. Elisabet Robles Dpto. de Atención al cliente"
December/2014 Someone from México thinks:
- Overall rating: 4.3
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The hotel's reply:
"Apreciado cliente, muchas gracias por el tiempo utilizado para escribir sus impresiones. Le pedimos disculpas por los inconvenientes causados. Hemos tomado medidas al respecto, y comprobado que no hay cucarachas en el hotel, debió ser algo puntual, ya que nuestra prioridad es mantener las habitaciones y areas comunes limpias, además nuestra gobernanta comprueba que todo se lleve a cabo según las directrices de la empresa. Esperamos poder volver a alojarle en alguno de nuestros hoteles en un futuro. Elisabet Robles Dpto. de Atención al cliente"
December/2014 Someone from Madrid thinks:
- Overall rating: 8.6
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The hotel's reply:
"Muchas gracias por sus comentarios, nos ayudan a mejorar. Tenemos máquinas de vending el hotel, donde podrá comprar aquello que necesita en cualquier momento del día. Sentimos que no sea de su agrado. Toda sugerencia es bienvenida para poder seguir ofreciendo una buena relación calidad-precio. Elisabet Robles Dpto. de Atención al cliente"
November/2014 Someone from galicia thinks:
- Overall rating: 8
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The hotel's reply:
"Estimado cliente, agradecemos mucho sus comentarios, esperamos poder volver a alojarle en alguno de nuestro hoteles en futuras ocasiones. Elisabet Robles Dpto. de Atención al Cliente"
November/2014 Someone from Anonymous thinks:
- Overall rating: 6.2
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The hotel's reply:
"Thank you for your comments, they help us to improve. We feel have not met expectations in terms of the room, we will pass a note to the corresponding Department. As for the air conditioning, it is true that at this time of year it is not enabled, we only heating. Elisabet Robles Department of customer Service"