Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
January/2020 Someone from El Salvador thinks:
- Overall rating: 8.6
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The hotel's reply:
"Muchas gracias por su valoración y por elegirnos para su estancia en Madrid, esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo. Mercedes - Atención al Cliente."
January/2020 Someone from Pamplona thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por su excelente valoración, nos complace que disfrutara de su estancia con nosotros. Durante el proceso de reserva puede consultar disponibilidad bien en solo alojamiento o incluir el desayuno o contratarlo a un precio especial a su llegada. Consulte las distintas tarifas y posibilidades en su próxima reserva o consulte a nuestro personal, estaremos encantados de atenderle. Un cordial saludo. Mercedes - Atención al Cliente."
January/2020 Someone from Albacete thinks:
- Overall rating: 9.2
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The hotel's reply:
"Muchas gracias por su excelente y detallada valoración, nos complace que destaque la amabilidad de nuestro personal, la atención cuidada y personalizada es uno de los principales aspectos en los trabajamos. En cuanto a la observación de las limpiadoras, en el baño se indica que, con el fin de colaborar con el medio ambiente, si el cliente considera que puede seguir con las mismas toallas o no las ha utilizado todas, las deje colocadas en sus barras, si desea que se cambien, basta con que las deje en la bañera o que no estén colocadas en las barras, la camarera por lo tanto se agachará para recoger lo que proceda, según estén las toallas en el baño. Agradeciendo su confianza, reciba un cordial saludo. Mercedes - Atención al Cliente. "
January/2020 Someone from India thinks:
- Overall rating: 5.1
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The hotel's reply:
"Many thanks for sharing your experience, we are sorry about the incidence with the WiFi connection, we will check our system to find out if there is any problem with the router that gives service to your room area. Hotel prices are dynamic and they depend on demand and availability, for a weekend stay, as it happens in most of the hotels in Madrid, prices are higher than for other days of the week. You can also find special offers with breakfast included on our website or arrange breakfast directly with our front desk staff. Best regards. Mercedes - Customer Service."
January/2020 Someone from VALENCIA thinks:
- Overall rating: 9.7
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The hotel's reply:
"Muchas gracias por su confianza y excelente comentario, nos complace saber que disfrutó de su estancia y que valore la amabilidad de nuestro equipo. Un cordial saludo. Mercedes - Atención al Cliente."
January/2020 Someone from GREECE thinks:
- Overall rating: 6.7
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The hotel's reply:
"Many thanks for your comments, we are sorry to know you had problems with the WiFi service. We will check our systems to solve any incidence. Besr regards. Mercedes - Customer Service."
January/2020 Someone from Barcelona thinks:
- Overall rating: 9.6
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The hotel's reply:
"Muchas gracias por su confianza y sus buenos comentarios, esperamos que nos vuelva a elegir para una futura estancia. Un cordial saludo. Mercedes - Atención al Cliente."
January/2020 Someone from Lisboa, Portugal thinks:
- Overall rating: 9.8
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The hotel's reply:
"Muchas gracias por su excelente valoración, es un placer saber que todo estuvo a la altura de un hotel de cuatro estrellas. Un cordial saludo. Mercedes - Atención al Cliente."
January/2020 Someone from colombia thinks:
- Overall rating: 9.3
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The hotel's reply:
"Muchas gracias por sus comentarios, nos complace que todo fuera de su agrado y que destaque la atención recibida por parte de nuestro equipo. Un cordial saludo. Mercedes - Atención al Cliente."
December/2019 Someone from Italy thinks:
- Overall rating: 8.9
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The hotel's reply:
"Many thanks for your good and detailed review, we are pleased that overall you had enjoyed your stay in our hotel. Best regards. Mercedes - Customer Service."