Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
April/2016 Someone from Perugia,Italy thinks:
- Overall rating: 7.6
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The hotel's reply:
"Dear Customer. We thank you for letting us know the impressions of your stay, we are very pleased to see you would recommend our Hotel. We would like also to inform you that the Hotel is currently in the process of improving its facilities, so by the end of this month, our breakfast room will be completely remodelated and, of course, we will review the products of our buffet breakfast."
April/2016 Someone from segovia thinks:
- Overall rating: 7.6
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar su opinión, las valoraciones de nuestros clientes es el mejor de los indicadores que podemos seguir para garantizar una agradable estancia. Nos complace que destaque como positivo la amabilidad recibida y la ubicación del Hotel. Asimismo, tomamos nota de los puntos que podemos mejorar e intentaremos, en la medida de lo posible, actuar en consecuencia. Un cordial saludo del Dpto. de Atención al Cliente."
April/2016 Someone from B thinks:
- Overall rating: 9.2
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The hotel's reply:
"Dear Customer. We thank you for letting us know your evaluation, we are pleased that the general impression of your stay has been positive. We are just refurbishing our breakfast room in this moment. So, soon, our customers will be able to enjoy an space much nicer and modern and we take good note of your suggestions. Many thanks from Hotel Customer Service."
April/2016 Someone from India thinks:
- Overall rating: 8.2
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The hotel's reply:
"Dear Customer. We thank you for letting us know your evaluation, we are pleased that the general impression of your stay has been positive. We also take good note of those aspects in which we can improve thanks to your assessment. Best regards from the Customer Service Department"
March/2016 Someone from Chile thinks:
- Overall rating: 9.9
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The hotel's reply:
"Estimado Cliente. Muchas gracias por compartir la valoración de su estancia. Nos agrada que valore de forma tan positiva, junto con otros aspectos, la atención de nuestro personal, sin duda la atención al cliente es uno de los valores a los que damos una especial relevancia. Asimismo, nos complace adelantarle que se van a introducir, a muy corto plazo, cambios en nuestro buffet de desayunos, de forma que, el espacio resulte mucho más acogedor y el servicio más completo. Esperamos que nos visite en el futuro y sea testigo de estas mejoras. Un cordial saludo del Dpto. de Atención al Cliente."
March/2016 Someone from Baudour (Belgium) thinks:
- Overall rating: 8.1
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay.Furthermore, we take note of those aspects in which we can improve thanks to your comments. Best regards from the Customer Service Department"
March/2016 Someone from Alicante thinks:
- Overall rating: 9
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The hotel's reply:
""Estimado Cliente. Muchas gracias por hacernos llegar su excelente valoración. Nos complace que destaque tan positivamente la céntrica ubicación del Hotel y sus estupendas comunicaciones. Esperamos poder contar nuevamente con su confianza en el futuro. Un cordial saludo desde el Dpto. de Atención al Cliente"
March/2016 Someone from Canarias thinks:
- Overall rating: 9.2
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar los comentarios de su estancia, nos complace que hay disfrutado de la misma y que le hayan gustado los cambios que estamos realizando en el Hotel, como parte del plan de mejora de nuestras instalaciones y servicios. Confiamos en que vuelva a alojarse con nosotros, para ser testigo de esta mejora continua. Un cordial saludo del Dpto. de Atención al Cliente."
March/2016 Someone from galicia thinks:
- Overall rating: 7
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The hotel's reply:
"Estimado Cliente. Muchas gracias por el tiempo dedicado a hacernos llegar su valoración, todas las opiniones son importantes y nos ayudan a mejorar nuestro producto. Tomamos muy buena nota de sus observaciones, de hecho, el cambio de las duchas está previsto en una próxima actuación y en algunas de las individuales el baño ya ha podido ser totalmente reformado. En cuanto a los ruidos que indica, encima de la planta en la que se alojó, hay otra planta de habitaciones, por lo que no es probable pueden deberse al sistema de climatización, no obstante lo observaremos para evitar posibles molestias. Nos agrada que destaque la céntrica ubicación del Hotel y que valora de forma positiva otros aspectos de su estancia. Un cordial saludo del Dpto. de Atención al Cliente."
March/2016 Someone from Santa Cruz de Tenerife thinks:
- Overall rating: 8.2
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The hotel's reply:
"Estimado Cliente. Nos agrada que valore de forma tan positiva la atención de nuestro personal, sin duda la atención al cliente es uno de los valores a los que damos una especial relevancia. Asimismo, tomamos buena nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo desde el Dpto de Atención al Cliente."