Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
March/2016 Someone from Stockholom thinks:
- Overall rating: 9.7
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay. We are pleased that you evaluate our location, facilities and services so positively. We hope to count on your confidence again in the future. Best regards from the Customer Service Department."
March/2016 Someone from España thinks:
- Overall rating: 5.1
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The hotel's reply:
"Estimado Cliente. Muchas gracias por el tiempo dedicado a valorar su estancia en nuestro Hotel. Somos conscientes de las limitaciones de nuestro parking, estamos trabajando para facilitar a nuestros clientes este servicio. Nos complace que la céntrica situación del Hotel haya sido de su conveniencia y esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
March/2016 Someone from Netherlands thinks:
- Overall rating: 9.9
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The hotel's reply:
"Dear Guest. Many thanks for your excellent comment, we are very pleased you enjoy your stay with us. For a next time, please take note that you can ask for extra blankets to our front desk, it is always a pleasure to fullfill the requests of our clients. We hope to count on your confidence again in the future. Best regards from the Customer Service Department."
March/2016 Someone from Paris, France thinks:
- Overall rating: 9.3
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay. We are pleased that you value our Establishment as a four star Hotel. We hope to count on your confidence again in the future. Best regards from the Customer Service Department."
March/2016 Someone from Pamplona thinks:
- Overall rating: 9.6
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The hotel's reply:
"Estimado Cliente. Muchas gracias por el tiempo dedicado a publicar su comentario, nos agrada que valore de forma tan positiva todos los aspectos de su estancia y lamentamos que la ubicación no haya sido del todo conveniente en esta ocasión. No obstante, esperamos contar de nuevo con su confianza en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
March/2016 Someone from ARGENTINA thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente. Muchas gracias por el tiempo dedicado a hacernos llegar sus impresiones, así como por su excelente valoración. Nos complace haber cumplido con sus expectativas y esperamos tener la oportunidad de recibirle de nuevo en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
February/2016 Someone from Toulouse ( FRANCE) thinks:
- Overall rating: 8.2
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinion, we are pleased that the central location of the hotel has been of your convenience. Furthermore, we take note of those aspects in which we can improve thanks to your comments. Best regards from the Customer Service Department."
February/2016 Someone from madrid thinks:
- Overall rating: 9.8
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The hotel's reply:
"Estimado Cliente. Muchas gracias por su excelente comentario, nos complace que el "up-grade" a Junior Suite que se aplicó a su reserva, haya sido de su agrado, así como que valore de forma tan positiva nuestras instalaciones y servicios. Un cordial saludo del Dpto. de Atención al Cliente."
February/2016 Someone from Chile thinks:
- Overall rating: 8.8
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar su opinión, lamentamos la incidencia producida durante su estancia con respecto a ruidos producidos por otros clientes, la cuál, según usted mismo indica, se trata de un hecho puntual. Nuestra recepción está a su disposición las 24 horas para atender cualquier incidencia que pueda surgir. Nos complace que destaque la atención del personal así como la calidad de nuestro desayuno buffet y esperamos seguir contando con su confianza en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
February/2016 Someone from Lleida thinks:
- Overall rating: 9.6
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The hotel's reply:
"Estimado Cliente. Muchas gracias por su opinión, nos complace que valore de forma tan positiva la limpieza, la atención de nuestro personal y la calidad de nuestras habitaciones. Intentamos siempre ir mejorando día a día e ir ampliando nuestra oferta y producto. Esperando contar con su confianza en el futuro, reciba un cordial saludo del Dpto. de Atención al Cliente."