Hotel Puerta de Toledo ***
Madrid, Spain
Phone: +(34) 914747100 Fax: +(34) 914740747
Opened in 1968 and refurbished in 2004, this traditional, comfortable hotel offers a personalised service with a friendly atmosphere. It is excellently located in one of the most beautiful monumental areas of the historical centre of Madrid: La Puerta de Toledo. It has a magnificent quality-price ratio, optimised with frequent Internet offers.
- Room Services
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- Rooms: 152
- Telephone: in room
- Television: pay channels
- Hairdryer
- Climate control
- Safe
- Internet connection
- Towel changing: daily
- Bed linen changing: daily
- Housekeeping: daily
- Music channels
- Main facilities
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- Rooms: 152
- Parking (fee): hotel owned
- Bar - coffee shop
- Restaurant
- Elevator
- Central heating
- Lounge
- Fire escape
- Music channels
- Air conditioning in common areas
- General services
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- Rooms: 152
- Non-smoking rooms
- Extra bed
- Room service: limited
- Currency exchange
- Crib
- Laundry service
- Luggage check room
- Online reservations
Glorieta Puerta de Toledo, 4 (28005) - Madrid (Spain)
Access:
Would you recommend this hotel?
- Yes: 97.5%
- No: 2.5%
- I don't know: 0.0%
Rating by subject
- Cleanliness: 9.4
- Location: 9.3
- Common facilities and services: 8.8
- Staff: 9.9
- Quietness: 9.3
- Room: 9
- Value for money: 9.1
November/2015 Someone from Japón thinks:
- Overall rating: 9.8
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The hotel's reply:
"Estimado Cliente. Muchas gracias por su excelente valoración, nos complace que el Hotel haya superado sus expectativas. En cuanto a su sugerencia de disponer de un carro para poder llevar las maletas, cuando éstas por volumen o peso, son difíciles de manejar, ya está incluido en nuestro plan de mejoras y en breve estará disponible para nuestros clientes. Muchas gracias por su aportación. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from Alicante thinks:
- Overall rating: 7.6
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The hotel's reply:
"Estimado Cliente. Muchas gracias por hacernos llegar sus opiniones, las valoraciones de nuestros clientes es el mejor de los indicadores que podemos seguir para garantizar una agradable estancia. Asimismo, tomamos nota de aquellos puntos en los que podemos mejorar gracias a sus comentarios. Un cordial saludo desde el Dpto. de Atención al Cliente."
November/2015 Someone from California thinks:
- Overall rating: 3.8
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The hotel's reply:
"Dear Customer. We regret that you have not received a good impression of your stay, so we want, first of all, to apologise for the inconveniences that you may have found.We would like to point out that rooms in the last floor or not located on the street side are pretty much quieter. So we would like to have the opportunity to welcome you once again in the future, so we could have the chance to improve your perception of our quality and services. Best regards from Customer Service."
November/2015 Someone from Sofia thinks:
- Overall rating: 8.1
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The hotel's reply:
"Dear Customer. We thank you for letting us know your evaluation, we are pleased that the general impression of your stay has been positive. Best regards from the Customer Service Department."
November/2015 Someone from Albacete thinks:
- Overall rating: 9.3
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The hotel's reply:
"Estimado Cliente. Nos complace que haya disfrutado de su estancia y que el hotel haya cumplido con sus expectativas, valorando de forma tan positiva nuestras instalaciones y servicios. Esperamos recibirle nuevamente en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from Granada thinks:
- Overall rating: 10
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The hotel's reply:
"Estimado cliente. Muchas gracias por el tiempo dedicado a hacernos llegar su opinión. Es una gran satisfacción que valore de forma tan positiva nuestros servicios y la atención de nuestro personal. Esperamos seguir contando con su confianza en el futuro. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from Linares thinks:
- Overall rating: 8.6
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The hotel's reply:
"Estimado Cliente. Muchas gracias por sus comentarios, nos complace que la valoración general de su estancia haya sido tan positiva, destacando aspectos tan importantes como nuestra excelente ubicación, la dedicación de nuestro personal y la calidad de nuestras instalaciones y servicios. Estudiaremos asimismo fórmulas para mejorar en aquellos puntos que requieren una revisión por nuestra parte. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from SALAMANCA thinks:
- Overall rating: 2.2
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The hotel's reply:
"Estimado Cliente. Lamentamos muy sinceramente que el Hotel no hay cumplido con sus expectativas, nos complacería que se pusiera en contacto directamente con nosotros y nos diera más detalles sobre su estancia para corregir lo antes posible los procedimientos e incidencias que han podido motivar su valoración. Nos gustaría pensar que se trata de hechos puntuales y que nos ofreciera de nuevo su confianza en el futuro con el fin de poderle demostrar nuestra buena voluntad en atender todos los requerimientos de nuestros clientes. Si lo desea puede contactar con nosotros en el mail [email protected]. Un cordial saludo del Dpto. de Atención al Cliente."
November/2015 Someone from Portugal thinks:
- Overall rating: 7.7
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The hotel's reply:
"Dear Customer. We thank you for letting us know the impressions of your stay, we are pleased you value the hotel location and the attention of our staff positively, certainly the personal attention to our customers is one of our main priorities. Furthermore, we are pleased to inform you that the Hotel is currently in the process of improving its facilities, this means, for example, that we are working to improve our buffet breakfast service, not only the quality and product but also the decoration of the breakfast room, to get a nicer place and a better experience for our guests. We hope you visit us in the future and be a witness of these changes. Best regards from the Customer Service Department"
November/2015 Someone from FRANCE Clermont fd thinks:
- Overall rating: 7.6
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The hotel's reply:
"Dear Customer. We thank you for letting us know your opinions, the assessments of our clients are the best indicators we can get to ensure an enjoyable stay. We also take good note of those aspects in which we can improve thanks to your comments. We hope to count on your confidence again in the future. Best regards from the Customer Service Department."